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Customer Reviews and Testimonials

If you own a home or business in the Baltimore area, you won't need to worry about any plumbing emergencies that might arise because the professionals of Catons Plumbing and Drain have proudly served the community over 30 years.
Wonderful job, nice people.
- Alisa W.
Did a lot of work. Replaced valves, reset toilet, changed insides in the tank, the wax ring.
- E W.
The technicians were very efficient - they were able to clear our irrigation line and the water is running great.
- Stephen E.
Excellent work
- Louis R.
Wow. I was absolutely blown away by how quick they came over & Dimitry quickly solved the problem with my leaking bathtub. I recommend this company 100%. Thank you very much.
- Carrie S.
Went great for work performed and technician was great.
- Sharon C.
Woke up Sunday morning to go to the bathroom and found my home flooded with water from a broken pipe under my sink. I was freaking out, called Catons they had a tech out in about 20 mins,give or take a couple mins. He found it was the pipe my husband had worked on the day before, he was able to make a quick and neat repair. The plumber also found the the toilet was running when he was working on the water pipes. He explained how by replacing a minor part I would save money on my water bill. These guys are awesome they do great work and give you options. They will even fix what your husband messes up. Catons you have another loyal customer!!!!
- Van H.
Very great, will defiantly use them in the future if needed
- Gary G.
Tech did a great job and explained how to help prevent clogs in the future.
- Erin M.
It went very well. They were very responsive and they solved the problem.
- Vesuvius L.
Very understanding about diffacult financial situations....thanks
- barry j.
He was very informative and got right to it and got right to it done and was it done.
- Brooklyn D.
Everything went as planned. Very responsive and professional.
- Jeff P.
Very well. All service providers came on time, explained what they were going to do and did it. Response was great and very professional. I can recommend them and will use them again if the need arises.
- Ron S.
Always have and always will use your services. I have always been pleased when repairs are needed on our home.
- Vero B.
We were very pleased with the response time from Catons. We made a call at 9:15 am and the service man was here by 10 am!! He was quick, efficient, and friendly. I would definitely recommend this company to other home owners.
- Joseph M.
Gray was prompt and quick. He had to go to a specific plumbing supply place to get the replacement parts. Having that knowledge saved tons of time.
- Ivan T.
We had a septic tank backup and guests in the house. The response was very quick and professional. John 93 came and told us what it probably was, and he was correct. A survey of other contributing problems lead to fixing a leaky toilet tank. All in all, great service and it looks like problem solved, on a Saturday no less.
- Kenneth F.
Two thumbs up!
- Monty G.
His repairs were fine and I didn't have any more problems. Also, he was able to save me from making an unnecessary repair by adjusting a second faucet that I was having trouble
- Jermaine F.
The gentleman, Joe, was very professional and pointed out some issues that I will need to fix later. He was very kindly.
- Fran L.
Considering it was Saturday, a service person was able to come out in a couple of hours. He properly cleared the clog and made sure that the water drained well before he left.
- Brian R.
My house is over 60 years old and was built inefficiently. Every service I have requested from any company has involved additional problems. Catons always handles the pop-up problems with efficiency and quality resolution, yet doesn't cost me an arm and leg. I would surely recommend them as a plumbing, sewage, drain cleaning service.
- Michelle M.
Very well, minor "hiccup", but was handled effectively and efficiently. Nice work!
- Steve P.
I will use them again.
- Marlene I.
They arrived very quickly and cleared the plugged line. Everything seems to be working fine now.
- Natasha M.
The company was extremely responsive and the professional sent out was courteous and competent. Adam located the problem quickly and was able to remove the items causing the problem. We are grateful for their quick response!
- Susan H.
The technicians who arrived to fix my problem were punctual, efficient, and professional. I will definitely be calling again when I have plumbing issues.
- Susan H.
The tech was very professional also cleaned up after himself
- Doug G.
We discussed several options and agreed to perform an complete overhaul, including draining the unit, replacing both heating elements and the thermostat.
- Jackie L.
He solved a big problem for us and did so pleasantly and professionally. I'd use them again in a heartbeat. Had to go out to 70 feet
- Jay S.
Brian arrived at my house within the time window that was provided to me. He explained the options and quoted a price to address the problem. He completed the work in a timely manner and was helpful in suggesting ways to prevent clogging problems in the future. The price was what was quoted. I would not hesitate to call them if I have a another problem.
- James W.
These guys were a pleasure to work with, very accommodating of our needs, suggested some ideas that would work. Came out when they said they would be there, got the entire job completed in one day, very helpful to me! Gave a reasonable estimate before starting and billed exactly what they quoted. Very pleased and would definitely hire again.
- JoAn I.
The service man was prompt, pleasant, and did the work well.
- Peter C.
They're very reliable. They come when they say they're going to come, it's just they're very expensive. Their work is good. It took about in hour to an hour and a half. They clean up.
- James C.
These guys are excellent with fast courteous service on Christmas Eve!
- Richard D.
From the beginning to the end went as smooth as planed. Nate did not waste any time, he came ready to work and was prepared.
- Jema J.
The technician was punctual, neat and polite. He expertly corrected all of our problems in a very timely manner. We have already recommended your company to others.
- Don L.
Travis 4509 did a great job of figuring out where our clog was and fixing it very fast. He was very informative throughout the whole process and gave great advise. Very nice and professional would highly recommend!
- Toby P.
Very professional and throrough
- Jeff P.
They are great, on time, the last time they came a lot earlier than I thought they would be there. They are very efficient, clean up good, good company.
- Frank A.
Wonderful job, nice people.
- David P.
Excellent. Very professional and nice.
- Curtis R.
Great job
- Karen H.
Help with my rotting main line.
- Chris D.
I booked them that evening and they were there the next day. I selected the time-frame, so they came in the morning. It was a very quick response. The technician was very respectful of my home. He covered his feet. He was working under the sink, so he cleaned out everything under my sink and put down protective covering for my cabinets and floor. He explained the process and he was efficient. He really quickly got it taken care of and tested the sink to make sure everything was clear. I was very pleased with him.
- Mike L.
Fast and excellent service. Took less than an hour to clear out a sewer drain.
- Osledis S.
Service was outstanding from the phone call to the completion of the job. The repair guy was courteous and explained the job from start to finish. Having used other plumbing companies in the past, Catons will be who I choose to call when I need service again.
- Moira S.
The company was so quickly responding to my emergency call. Within 40 minutes there was a technician at my door. He was thoroughly professional and very helpful.
- Chris P.
The techanic was polite.He did a wonderful job. He left no mess to be cleaned up. He explained and showed me how my new hot water heater op erates.Bruce Jordon the service technician did a wonderful job. I am pleased with my hotwater heater and am sure I will have many years of good service from your product and any future service I receive from your company.
- David D.
Everything is fixed.
- Beverly C.
Should be listed as one of the most well-run companies. Great sense of camaraderie observed at all levels in all departments.
- Ida B.
Excellent job, clean and professional.
- Thomas C.
I would use them again. I like the technician Hal.
- Erin W.
We've always had good service with them. Overall, I'd say great. I've used them off and on for 30 years.
- Christopher P.
Technician was prompt, courteous, and did the job the first time. Very happy. Will use again.
- Bob B.
It went very well, and we've had no problem since. Plumber recommended periodic us of enzyme product to prevent future build-up of grease.
- Clarissa F.
Stan provided excellent service. He was extremely knowledgeable, courteous and professional. He diagnosed the issue quickly and got right to work. He kept me informed along the way and worked diligently to get our drain lines cleared, even using a camera when our lines proved difficult to navigate. He had to cut into the pvc pipe in two places and reattached them with a secure fitting that can easily be removed if the lines ever need to be serviced in the future. He was respectful of our home and left the work areas neat and clean. He also provided me with several tips for how to keep our pipes healthy. The online scheduling service was so convenient - I requested an appointment online and Stan was out on the same day within a few hours.
- Judd S.
The job was done professionally. He came, looked at the job, brought in all necessary supplies, including a drop cloth to protect the kitchen floor and cleaned up when he was finished.
- Chelsea C.
Greg was great! He did an amazing job! Very professional. Our kitchen was a little more of a challenge to do but, he did a wonderful job.
- Jo P.
Tom the technician was very patient in getting the job done correctly. It took longer than he thought but he stayed with it.
- Victor V.
Excellent service very curtious tech
- Gary S.
I love getting a quick Appointment. The man was professional and quick.
- Jake K.
On time thorough and fair price. I would use them anytime
- Eileen R.
The service man was really nice and did a great job!
- Robert M.
They got the work done!
- Lynda N.
The plumber was honest. Friendly and very knowledgeable.
- Joh C.
Prompt, courteous and professional service even on a public holiday. Our hot water heater went down on New Year's day. It was such a relief to be back up and running by the end of the day. We would certainly use this company in the future and are happy to refer them to friends and family.
- Jay F.
- Tami T.
Most companies give lip service to taking care of customers.
- Susan A.
It was great. He was great. Very thoughtful, listened to my concerns, and did exactly what I asked him to do.
- Marie W.
Rob was very good at explaining everything he would repair and did a fine job in a relatively short amount of time.
- Jean C.
I had a main line that was clogged up and Robbie was very through. He gave me a couple of suggestions in addition to clearing the line on New Years Eve. Very nice and prompt to the appointment timing.
- Tileston B.
It was great. They were very good. The price was good and the quality is good.
- Rita M.
Andy was wonderful! He got our sewer line cleaned out and our drains and toilets are working again. We are so happy with the service he provided!
- Michael O.
We have had good experience with them. It was pleasant.
- Nolan W.
Fast, efficient, and polite.
- Jere M.
They did a great job. They showed up. They did what they said they were going to do.
- Bill B.
Pat was attentive and helpful in every way. He came within 30 minutes of the promised time and went right to work. He quickly determined the problem and went out of his way to make sure it was resolved. The estimate was reasonable for the work done and the experience was pleasant enough. I would recommend this company
- Alan F.
Prompt, courteous and professional service even on a public holiday. Our hot water heater went down on New Year's day. It was such a relief to be back up and running by the end of the day. We would certainly use this company in the future and are happy to refer them to friends and family.
- Luara G.
Sean came to my house on time, was very clean and professional. He addressed my problem quickly and gave me multiple options to solve it. His prices were very reasonable, and he even asked if there was anything else I needed looked at while ha was there. Now my sink and toilet and working great! I will be sure to call Catons for any future problems.
- Robert B.
Ok. Showed up on time, got the job one.
- Will T.
I had an emergency on a Saturday, called and almost immediately they saved the day.
- Tomas T.
Plumber did a thorough inspection and found source of leak. Did great job fixing everything. Very courteous and professional.
- Gary B.
Most companies give lip service to taking care of customers.
- Shelia P.
Called him for a drain cleaning estimate and Hank was honest enough to suggest that I am better off detouring the gutters. Very professional.
- Bobby L.
All work completed quickly and neatly. No mess left for me to clean up. Repaired expensive part. Good experience.
- Robert N.
I've always been very satisfied with their work.
- Gizelle B.
Henry #50 arrived quicker than expected - less than 30 minutes after I called for help - and it was Sunday morning! He was so polite and took care not to dirty anything - even work booties to protect my floors. Although my kitchen sink was really backed up - he had to snake it twice - he was completely finished in under 30 minutes! Plus he was so respectful - he cleaned up the sink and floor before he left. Henry, you are terrific. I hope I never have another backed up kitchen sink but if I do, Henry, you're the one I want to come and fix it. Thank you again.
- Ryan W.
Hello & Good day, on Wednesday morning Gavin the Catons Tech was able to un-clog the the toilet and bath tub drains, the building is 53 years old and I had Gavin do the camera so that we can see where the intrusion is and so that it can be documented for the Coop board in the building for when they can start assessing the damage which in turns means a replacement of the cracked & corroded sewer lines needs to be addressed ASAP. Gavin was here about 4 hours and he did an awesome job He did everything that needed to be done and he cleaned my bathroom efficiently. Gavin is a great worker and very knowledgeable in his trade. I also met with Chris his field supervisor because he is the person with the cameras to make note of the recording for future reference of the issue at hand. Both tech's Gavin & Chris were great and with wonderful Customer Service skills with awesome feedback. I would recommend Gavin to all your Customers and also Chris. They both did a stupendous job of clearing those sewer lines and clean up and putting all the equipment back to its original bases with love and carefulness. Gavin and Chris went above and beyond within their duties. So they get 5 stars plus another 20 stars for a total of 25 stars for wonderful service. Please keep these two Tech's in your company for as long as you can. It's hard to find great and dedicated plumbing tech's who give you 100 % satisfaction and with awesome Customer Service demeanor. Again thank you for coming to my rescue and finding and clearing the sewer lines issues. Kind regards always from a great customer, Robert B.
- Scott W.
I worked with 2 other plumbers that tried to solve our hot water issue in our home. The guys from City Wide came out and quickly identified the problem and the solution. If you are looking for knowledgeable professionals, I highly recommend.
- Tom G.
I got very good service and really liked the plumber, Tim.
- Deborah H.
Both times I received an immediate call back from my inquiry, and I was able to schedule Sunday service without extra charges. Both reps were professional and prompt. They explained the work, and the price was fair.
- Cleveland C.
20 minutes in and out, no mess, all professional.
- Debra C.
Great, prompt, professional service!
- Vicki L.
Very well, cheerful helpful and punctual
- Lauren S.
I had a small leak from an old valve so I called Catons and not even two hours later the technician Nick was at our door. Nick replaced the valve very quickly and also answered all of our questions. I don't feel like he tried to sell us anything we didn't need and overall very happy with the service!
- Nathan E.
It was as good of an experience as I could have hoped for. Brian #936 was informative and helpful.
- Nate F.
I saved their information because we'll be using them as long as they are around
- Dan B.
Massive sewer back up today....yuck! Called Catons and they were at our house within an hour. Sebastian, the technician, cleaned and camera inspected the sewer line and had everything working again quickly. He also repaired a broken flapper on one toilet at no extra charge and then cleaned the whole shower and tub where the back up occurred. We could not be happier! Thanks Sebastian and Catons. Linda and Ginny think you are the best.
- Robert B.
Schedule a Service with Catons Plumbing Today!
Call 410-355-5410